We just know you're going to love your new jewels, but if for any reason they are not quite right we will refund or exchange them within 60 days. Find out more about our 60 Day LOVE Guaranteehere.
To qualify for a return:
The item must not have been worn and must be returned in the same condition as originally sent – including swing tickets attached.
You are responsible for return postage.
No refund or exchange given on earrings unless faulty for hygiene reasons.
All items to be returned must be packaged securely so the items are not damaged during transit.
If return items are received damaged, we will not be able to process your return.
For more infomation on how to return an item clickhere.
SHIPPING
You will receive an order confirmation email once your order has been received. You will then receive a shipping confirmation email once your order has been dispatched.
We do our best to process and dispatch all orders within 1-3 business days from confirmation of your payment authorisation. We dispatch orders daily. Orders placed before 11AM AEST will be dispatched that same day.
We ship worldwide. All domestic orders over $99 AUD will receive free standard shipping. All International orders over $150 AUD will receive free shipping.
Ruby Olive products have been designed and handmade by clever artisans. They are certainly very hardwearing but you still need to look after your new little treasures. You may notice small inconsistencies in colour and shape between styles but we consider this to be part of their unique beauty. It's recommended that you keep your Ruby Olive products clean and dry particularly if wood as water, perfume, hair spray and moisturiser can sometimes cause them to discolour and rub off onto other fabrics. To bring your jewellery back to life you can use a small dab of natural bees wax or polish to buff wood items and a vegetable based oil for resin items.
We use metal components which are nickel free and we support environmentally sustainable wood and shell products.
RESIN
Our resin products are all hand poured and hand made by specialist artisans making each piece unique. Resin is a beautiful material that is smooth, light and very wearable. Resin is very hard wearing (unless dropped onto a hard surface such as concrete) and is able to be easily polished up to look almost brand new.
NATURAL MATERIALS
We aim to use sustainably sourced raw materials where possible and some of the raw materials we are proud to use in our designs include Coconut Shell, Recycled Floorboards and Recycled Wooden Builders Palettes.
