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Who do I contact for help?
What should I do if I have problems placing my order?
How do I track my parcel?
I'm not at home during the day, how can I get my order?
What do I do if my order hasn't arrived?
What should I do if some of my order is missing?
What should I do if you've sent me the wrong goods?
What should I do if my goods were damaged in transit?
Can I return my order?
What does the 60 Day LOVE Guarantee mean?
What do I do if my necklace is too short or too long?
Why is your jewellery so expensive?
How is your jewellery made?
How is the swirly artisan jewellery made?
How does RO Sizing work?
What is your Ring Sizing?
Is it safe and secure to order from you over the Internet?
What payment methods do you accept?
When am I charged for my order?
Do you offer wholesale prices to shops and other businesses?
How does RO Rewards work?
I had items in my cart but now they're sold out... What happened?!
The piece I want is out of stock. Will you be getting it back?
How accurate are the product images on the site?
How accurate are the measurements listed on your product pages?
Does Ruby Olive Jewellery contain Nickel?
Do you share my personal information?
How do I get you to stop emailing me your newsletter?
Do you do gift wrapping?