FAQ FAQ – Ruby Olive
FREE SHIPPING on Aust orders $75+ | International orders $100+
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    • Who do I contact for help?

    • What should I do if I have problems placing my order?

    • How do I track my parcel?

    • I'm not at home during the day, how can I get my order?

    • What do I do if my order hasn't arrived?

    • What should I do if some of my order is missing?

    • What should I do if you've sent me the wrong goods?

    • What should I do if my goods were damaged in transit?

    • Can I return my order?

    • What does the 60 Day LOVE Guarantee mean?

    • What do I do if my necklace is too short or too long?

    • Why is your jewellery so expensive?

    • How is your jewellery made?

    • How is the swirly artisan jewellery made?

    • How does RO Sizing work?

    • What is your Ring Sizing?

    • Is it safe and secure to order from you over the Internet?

    • What payment methods do you accept?

    • When am I charged for my order?

    • Do you offer wholesale prices to shops and other businesses?

    • How does RO Rewards work?

    • I had items in my cart but now they're sold out... What happened?!

    • How accurate are the product images on the site?

    • How accurate are the measurements listed on your product pages?

    • Does Ruby Olive Jewellery contain Nickel?

    • Do you share my personal information?

    • How do I get you to stop emailing me your newsletter?

    • Do you do gift wrapping?