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    Got questions? We've got answers! If you can't find the answer you're looking for shoot our Dream Fulfilment Specialist, Michaela an email at hello@rubyolive.com.au and she'll get back to you within 24hours.

     

    Is it safe and secure to order from you over the Internet?

    Ordering online with RUBY OLIVE is just as safe as using your credit or debit card over the counter in a shop.

     

    Does the price listed include GST?

    All products bought on the RUBY OLIVE retail website include GST.

     

    Do you ship to my country?

    We ship worldwide.  International shipping is FREE when you spend $100+, otherwise it's $16. 

     

    What do I do if the goods I ordered haven't arrived?

    If you haven't received your goods within the specified time (see here for specified time) please e-mail hello@rubyolive.com.au, and we can track your parcel.

     

    What should I do if I have problems placing my order?

    Please don't hesitate to contact us via email or phone (more contact details here).

     

    Do you offer wholesale prices to shops and other businesses?

    We certainly do, checkout our WHOLESALE page for details.

     

    How accurate are the product images on the site?

    The images that represent each product are as accurate as possible and we aim to have numerous images for each product.

    Sometimes there may be a slight variation between each item as some products have unique and natural components. Some colours may also vary slightly due to computer image quality.

     

    How accurate are the measurements listed on your product pages?

    We do our best to ensure measurements and diameters are as accurate as possible.

     

    Does RUBY OLIVE Jewellery contain Nickel?

    Our Jewellery is Nickel safe and in most cases Nickel free.

     

    Do you share my personal information?

    Your personal information isn't supplied to any third parties and your details will be kept confidential. No third parties have access to our customer list. Please go to the PRIVACY page for details.

     

    How do I get you to stop emailing me your newsletter?

    All you need to do is click on the link at the bottom of the newsletter and unsubscribe.

     

    How can I pay for my order?

    We accept payment using PayPal, credit card and Afterpay. Credit card can be used via the Paypal site without having a Paypal account. If you have problems placing an order online, we are always happy to take orders over the phone (0435 854 731) or via email (hello@rubyolive.com.au).  See the contact us page for our phone number.  We do not accept cheques, cash or money orders.

     

    When am I charged for my order?

    All payments are processed at the point of order.

     

    Can I return my order?

    Yes you can, we have a 60 day LOVE guarantee. Please refer to our RETURNS POLICY.

     

    I'm not at home during the day. How can I get my goods?

    If you can't give a work delivery address when ordering your goods, a delivery card will be put in your letterbox, and the goods will be held at your local post office.

     

    What should I do if my goods were damaged in transit?

    If your goods are damaged when you receive them, please contact us straight away and we will replace your order. Please see the information under RETURNS.

     

    What should I do if some of my order is missing?

    Please contact us straight away, details can be found on the CONTACT US page.

     

    What should I do if you've sent me the wrong goods?

    Please contact us straight away and we’ll sort out the mistake quick smart, details can be found on the CONTACT US page.

     

    Do you do gift wrapping?

    Each item you purchase is placed in a Ruby Olive signature bag and is placed in a Ruby Olive gift box free of charge.  We can also offer free gift cards if your order is a gift.