WE NOW OFFER FREE WORLDWIDE SHIPPING ON ORDERS AUD$99+
OUR STANDARD SHIPPING RATES
INTERNATIONAL ORDERS
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Please note:
We ship via Australia Post. International orders can take anywhere between 5-14 days to arrive depending on where you are located.
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Want an international express option?
We have express options available for AUD$50 which is sent via DHL Express. Which can take between 3-7 days transit.
All postage rates and shipping thresholds are calculated in AUD. All orders must total the shipping threshold EXCLUDING discounts and shipping costs to qualify for free shipping.
Estimated delivery time is based on location e.g. rural Western Australia may take 2-3 days longer than metro cities. Generally metro Australian cities take between 2-4 days for regular post. 1-2 for express post.
International shipping can be affected by global events, natural disasters, mail strikes, and other unforeseen events.
ORDER PROCESSING & DELIVERY TIMES
Orders are dispatched daily and our cut off time for same day dispatch is 8am. All orders are processed from our warehouse in Brisbane, QLD, Australia.
Once you order your new goodies you will firstly receive an order confirmation email and invoice to confirm your order has been received. Once your order has been processed, you will receive another email from us to confirm your goodies are on their way!
SHIPPING CARRIERS
We use Australia Post registered shipping for Australian orders.
International orders are dispatched via Australia Post International Standard Shipping or DHL Express (when this option is selected at checkout).
INTERNATIONAL DELIVERIES, TAXES & DUTIES
Please note, you are responsible for any taxes, duties, VAT and/or customs fees that may be charged at point of entry to your country. If you refuse your order due to customs charges or your order is returned to sender due to not picking your order up, we will refund your order once received back, less shipping changes both ways, irrespective of if your order had free shipping or not. If your order is returned to sender for whatever reason, please email us.
If your shipping rates are not available at the checkout, please email us at happymail@rubyolive.com for a shipping quote (subject to shipping carrier restrictions).
DISCLAIMER
We have chosen our delivery partners based on excellence and quality but there may be times when parcels are delayed due to unforeseen circumstances such as weather, natural disasters, transport complications and strikes. Ruby Olive can not take responsibility for such delays out of our control. Our delivery timeframes do not take customs processing and clearance delays into account as these events are out of our control.
TERMS & CONDITIONS
If your order arrives damaged, please get in contact to happymail@rubyolive.com
In the case where a Return To Sender package has ben received from the courier due to the customer not having collected the item (due to non-collection or unpaid tax fees), Ruby Olive is charged a return to sender postage fee.
If the customer pays for the package to be resent these charges will not be on charged.
In the event that the package is not resent, the Return to Sender charge plus an admin fee will be deducted from the refund total.