We just know you're going to love your brand new jewels... BUT if for any reason they are not quite right, we will refund or exchange them within 60 days. Find out more about our 60 Day Love Guarantee...
RETURN IN 4 STEPS
STEP 1: Returns can only be accepted if unworn and purchased from www.rubyolive.com. If you have bought something via another website or retail store, please contact them directly.
STEP 2: Email firstname.lastname@example.org within 60 days of receiving your jewels, and quote your order number. Jewels must be unworn and in original condition to qualify for a refund.
STEP 3: Return your jewels, unworn and in original packaging (including swing tags and dust bags) to: RUBY OLIVE Returns, PO BOX 1694, Carindale, QLD 4152 Australia.
STEP 4:Once we have received your return, we will exchange or refund as per your preference. Please allow up to 7 days from the date we receive your return for your refund to be processed.
OUR RETURN ADDRESS: Ruby Olive Returns PO BOX 1694 Carindale, QLD, 4152, Australia
RETURNS MADE EASY
Alternatively, click below to fill out a returns form and pop your jewels straight back in the post to us, easy peasy!
The item must not have been worn and must be returned in the same condition as originally sent – including swing tickets attached.
You are responsible for the one-way return postage (if you bought your item via Paypal they will be able to refund you the postage fees).
Strictly no Refund or exchange given on earrings for hygiene reasons. All items to be returned must be packaged securely (wrapped in bubble or securely in a box) so the items are not damaged during transit.
Upon receipt of returned goods, RUBY OLIVE reserves the right to deny refund or exchange if the product/s does not meet return policy requirements.
Your jewels will be considered faulty if they are received damaged, or they break within 6 months of purchase. Jewels damaged as a result of wear and tear are not considered to be faulty. If the product cannot be replaced or repaired we will offer a refund or exchange. Just send us a quick email outlining the fault including an image if possible and we will either replace it straight away or repair it. If you have any questions about our returns policy, please contact us. In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace the exact same item and we will pay the delivery cost.
EMAIL US email@example.com | CALL US 0435 854 731 We aim to respond within 24 hours Monday to Friday.