We believe every parcel should be treated like a gift...even if it's a gift to yourself! Every single item is packaged with love in our signature black bags and pillow pouch gift boxes.
*All postage rates and shipping thresholds are calculated in AUD. All orders must total the shipping threshold EXCLUDING discounts and shipping costs to qualify for free shipping.
**Estimated delivery time is based on location e.g. rural Western Australia may take 2-3 days longer than metro cities.
***International shipping can be affected by global events, natural disasters, mail strikes, and other unforeseen events.
ORDER PROCESSING & DELIVERY TIMES
Orders are dispatched daily and out cut off time for next day dispatch is 12am (midnight AEST). All orders are processed from our warehouse in Brisbane, QLD, Australia. Please note, we currently cannot guarantee same day dispatch due to an increased volume of orders.
Once you order your new goodies you will firstly receive an order confirmation email and invoice to confirm your order has been received. Once your order has been processed, you will receive another email from us to confirm your jewels are on their way!
We use Australia Post registered shipping for Australian orders.
International orders are dispatched via Australia Post International Standard Shipping or DHL Express.
CLICK & COLLECT
You are welcome to pick up your order from our Camp Hill (QLD, Aus) office if you live locally.
As this is our office space, we are not open standard shop hours. Please note: Click & Collect orders can only be held for 90 days.
PICKUP HOURS: Monday - Friday: 10am - 1pm
You will receive a confirmation email when your order is ready for pickup. Please email Sabrina at firstname.lastname@example.org for any issues.
Please note, you are responsible for any taxes, duties, VAT and/or customs fees that may be charged at point of entry to your country. If your shipping rates are not available at the checkout, please email us at email@example.com for a shipping quote (subject to shipping carrier restrictions).
We have chosen our delivery partners based on excellence and quality but there may be times when parcels are delayed due to unforeseen circumstances such as weather, natural disasters, transport complications and strikes. Ruby Olive can not take responsibility for such delays out of our control. Our delivery timeframes do not take customs processing and clearance delays into account as these events are out of our control.