OUR STANDARD SHIPPING RATES

Can I edit my order?

Ordered in a hurry and forgot something? No stress - we've got a 30-minute window after you place your order where you can make changes.

Head to your order confirmation page, click the link in the order confirmation email OR login to your account and select the order. If any extra payment is needed (think: adding products), we'll whisk you through to checkout where all the usual payment methods are waiting for you. Just make sure it's sorted within that 30-minute window.

Here's what you can change:

Shipping address
Typo in your street name? Moving interstate? You can update any part of your shipping address or swap it out completely.

Product
Changed your mind on the product? OR Want to sneak in an extra little something? No judgement here. You can add products to your order or switch to another product as long as it's in stock. We'll take you to checkout to pay the difference.

Once your 30-minute window closes, orders are locked in and on their way to being packed up and sent to you, so no changes can be made after that point.

Orders are generally dispatched daily and our cut off time for same day dispatch is 8am Australian Eastern Standard Time. We have multiple warehouse locations around the world so your order may come from various places depending on stock availability of the product you have ordered.

Once you order your Ruby Olive goodies you will have 30mins to update any address details or product information. Once your order has been processed, you will receive another email from us to confirm your goodies are on their way!

It is your responsibility to check your address details and update incorrect information within the 30min post purchase period - this can be done if you log into your account. Although we always do try, we can not guarantee to be able to change address updates after a parcel has been processed. If a parcel needs to be re-directed additional postage fees will occur at the customer's expense.

We use Australia Post registered shipping for Australian orders.

International orders are dispatched via Australia Post International Standard Shipping or DHL Express (when this option is selected at checkout).

Please note, you are responsible for any taxes, duties, VAT and/or customs fees that may be charged at point of entry to your country. If you refuse your order due to customs charges or your order is returned to sender due to not picking your order up, we will refund your order once received back, less shipping changes both ways, irrespective of if your order had free shipping or not. If your order is returned to sender for whatever reason, please email us.

If your shipping rates are not available at the checkout, please email us at happymail@rubyolive.com for a shipping quote (subject to shipping carrier restrictions).

We have chosen our delivery partners based on excellence and quality but there may be times when parcels are delayed due to unforeseen circumstances such as weather, natural disasters, transport complications and strikes. Ruby Olive can not take responsibility for such delays out of our control. Our delivery timeframes do not take customs processing and clearance delays into account as these events are out of our control.

If your order arrives damaged, please get in contact to happymail@rubyolive.com

In the case where a Return To Sender package has ben received from the courier due to the customer not having collected the item (due to non-collection or unpaid tax fees), Ruby Olive is charged a return to sender postage fee. 

If the customer pays for the package to be resent these charges will not be on charged. 

In the event that the package is not resent, the Return to Sender charge plus an admin fee will be deducted from the refund total.