Orders are dispatched daily and our cut off time for same day dispatch is 8am. All orders are processed from our warehouse in Brisbane, QLD, Australia.

Once you order your new goodies you will firstly receive an order confirmation email and invoice to confirm your order has been received. Once your order has been processed, you will receive another email from us to confirm your goodies are on their way!

We use Australia Post registered shipping for Australian orders.
International orders are dispatched via Australia Post International Standard Shipping or DHL Express (when this option is selected at checkout).

Please note, you are responsible for any taxes, duties, VAT and/or customs fees that may be charged at point of entry to your country. If your shipping rates are not available at the checkout, please email us at hello@rubyolive.com.au for a shipping quote (subject to shipping carrier restrictions).

We have chosen our delivery partners based on excellence and quality but there may be times when parcels are delayed due to unforeseen circumstances such as weather, natural disasters, transport complications and strikes. Ruby Olive can not take responsibility for such delays out of our control. Our delivery timeframes do not take customs processing and clearance delays into account as these events are out of our control.

If your order arrives damaged, please get in contact to hello@rubyolive.com.au

In the case where a Return To Sender package has ben received from the courier due to the customer not having collected the item, Ruby Olive is charged a return to sender postage fee.  If the customer pays for the package to be resent these charges will not be on charged.  In the event that the package is not resent, the Return to Sender charge plus an admin fee may be deducted from the refund total.