Terms and Conditions

TERMS OF TRADING

When you purchase a product from the RUBY OLIVE website you are accepting the following terms and conditions which are legally binding.  Please read through carefully before making your purchase.    

Customers must provide their contact details including actual full name, phone number, e-mail address and other requested information.  Customers warrant that the payment details provided when purchasing products are theirs and are valid and correct.

PRIVACY

RUBY OLIVE recognises and respects your privacy and treats your personal information as private.   All personal details provided will be kept safe, secure and confidential and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for RUBY OLIVE use only.

PAYMENTS

We accept payment using PayPal.  We do not accept cheques, cash or money orders.   All payments are processed at the point of order.  

Please ensure all of your contact details are correct when placing an order so we can contact you should there be any issues.

CURRENCY

All product prices, shipping prices and payment transactions on the RUBY OLIVE website are quoted in Australian Dollars (AUD).  

GST & TAXES

All products bought on the RUBY OLIVE retail website include GST.   Products shipped internationally may attract customs duties and taxes.  It is your responsibility to pay any additional customs duties and taxes on the delivery of your products.

ORDER PROCESSING

You will receive an order confirmation email and invoice via email once your order has been received.   

We do our best to process and dispatch all orders within 2-4 business days from the time they begin processing, pending availability and payment authorisation.  We will email you if we can foresee any delays. 

Orders placed on a Monday will begin processing the next business day (excluding holidays).  Orders placed on a Friday will begin processing the following Monday. 

The RUBY OLIVE customer service team will contact you if the product you have selected is not currently in stock.

CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order.