If you need any assistance of any kind, whether it be with the website, ordering, looking for jewels to match a top or anything else, just send an email over to Sabrina at hello@rubyolive.com.au

Please don't hesitate to contact us via email or phone (more contact details here).

Please contact us straight away, details can be found on the Contact Us page here.

Please contact us straight away and we’ll sort out the mistake quick smart, details can be found on the Contact Us page here.

In most instances - yes you can! We have a 60 day LOVE guarantee. Please refer to our Returns Policy.

We’re all about putting smiles on faces, and we hope that every time a RO treasure is unwrapped from its box that’s what will happen. We also know that sometimes online shopping means colours might not be right or you simply just don’t LOVE everything. So, we offer 60 days to return or exchange your pieces (unless they are marked as final sale - please see full returns policy). We appreciate any and all feedback, so if something isn’t right, please tell us and we will definitely be able to help you out. Find out more about how to return, and the LOVE Guarantee here.

You will receive tracking details in your shipping confirmation email. If you have any issues, send an email over to hello@rubyolive.com.au and Sabrina will help you out.

If you can't give a work delivery address when ordering your goods, a delivery card will be put in your letterbox, and the goods will be held at your local post office. We also give you the option to request that your parcel be left in a safe location through Australia Post if you wish. Australia Post now also has the option of Parcel Lockers, for you to collect your package at a time that suits you with a pin code. Ruby Olive is not liable for any packages lost if you opt to leave your parcel in a safe location through Australia Post.

If you haven't received your goods within the specified time (see here for specified time) please e-mail hello@rubyolive.com.au, and we can track your parcel.

If your goods are damaged when you receive them, please contact us straight away and we will replace your order. Please see the information under Returns.

The images that represent each product are as accurate as possible and we aim to have numerous images for each product. Sometimes there may be a slight variation as colours may vary slightly due to individual computer image quality.

We do our best to ensure measurements are as accurate as possible. We measure our products against a standard ruler using centimetres. All weights and measurements should be listed on each product page, please get in touch if you can't locate this information.

Yes - our Reusable Shopping Bags are washable. We recommend a gentle hand wash only, rinsing and then hanging or laying flat in the shade to dry.

Sure thing! Check out this handy video of Skye rolling up a Shopping Bag. Please reach out to us if you need any further help.

Ordering online with Ruby Olive is just as safe as using your credit or debit card over the counter in a shop. Our website and checkouts are protected by encryption and safety certificates.

We accept payment using PayPal, Google Pay, Credit Card (VISA, MasterCard, American Express), and Afterpay. Credit card can be used via the Paypal site without having a Paypal account. If you have problems placing an order online, we are always happy to take orders over the phone [(07) 3112 7699] or via email (hello@rubyolive.com.au). See the contact us page for our phone number. We do not accept cheques, cash or money orders.

All payments are processed at the point of order.

Your personal information isn't supplied to any third parties and your details will be kept confidential. No third parties have access to our customer list. Please go to the privacy page for details.

We certainly do, check out our wholesale site for details: https://rubyolivewholesale.com

Sometimes we may list this on our T&Cs during sale or promotional periods. This means that whenever we offer a discount or special offer, it cannot be 'stacked' with any other offer. Our system will only allow and process one discount code at a time, and these discounts are not redeemable for cash. For example, if we have a 20% off sale, you will not be able to use a welcome code at the same time as redeeming your sale code.

We love giving back to our lovely RO friends, so we created a rewards program that earns you points when you shop on Ruby Olive. When you sign up for the Rewards Program, you earn your first 50 points, then each time you make a purchase (while you are logged in) you earn 10 points for every $1 AUD you spend (not including Shipping fees or taxes). You can then share your referral link, and each time a new friend makes a purchase through your link you earn 50 points. Once you reach 5,000 points you are able to redeem your points for a $50 voucher to use on the site.

Unfortunately our system doesn’t reserve stock that you have in your shopping basket. If there is only one of a particular item left, the first person to process payment is the one to secure it.  

We often restock our best sellers and crowd favourite pieces. If there is a piece you have your heart set on, click on the 'NOTIFY ME WHEN AVAILABLE' button and fill out your details. We will send you a notification if and when your piece comes back into stock!