CONTACT US
Well HELLO fabulous you! Got a query or need to tell us something?
💌 Looking to Return Something?
Our 60-day LOVE Guarantee is here to make it hassle-free. Fill out the returns form HERE.
🎗️ After a charity donation or keen to collaborate?
Share your details HERE.
📦 Missing an Item, have a faulty product, or have a concern?
No worries, we’re here to help! Use our product issue form HERE to get started.
🔍 Can’t find your order confirmation or tracking details?
Our emails sometimes hide in spam folders—be sure to check there first!
✨ Extra resources that might be helpful:
Check out our Frequently Asked Questions HERE for even more answers.
Join our Private Facebook Group and help us design upcoming collections!
Alternatively, you can call or email us or fill out the contact form below and we'll aim to reply to you within 24 hours. Our usual dedicated customer service hours are 9:30am-2pm Monday to Friday (Brisbane Time). If you email outside of these hours or during busy sale periods when we have a higher influx of emails, there may be a slight delay.
CALL US: (07) 3112 7669 | EMAIL US: happymail@rubyolive.com